We would rather hear from you than have you struggle alone with a problem. Whether you cannot publish a listing, you have spotted something suspicious, or you want to talk about working with us, there is a route below that reaches a person.
To help us answer quickly, please tell us the email address on your Account and, where relevant, the web address of the listing concerned. Please never send us your password, card details, or a one-time code — we will never ask for them.
Customer support
For help with your Account, a listing, a message, or anything that is not working as it should.
Typical enquiries:
- Signing in, email confirmation, or resetting a password
- Publishing, editing or removing a listing
- A listing declined during review, and what to change
- Photograph uploads and image quality
- Enquiries and messages between buyers and sellers
- Saved searches and alerts
- Account settings and notification preferences
Expected response time: within 1–2 business days.
Before writing, it is worth checking whether your question is already answered in our [HELP_CENTRE_LINK].
Business inquiries
For dealerships, partnerships, press and commercial matters.
Typical enquiries:
- Dealership accounts, verification and onboarding
- Promotion and advertising options
- Partnership, integration and API access proposals
- Press and media requests
- Invoicing and billing questions
Expected response time: within 2–3 business days.
For dealership onboarding, please include your company name, registration number, and the approximate size of your inventory so we can prepare the right setup before we reply.
Reporting fraud or a suspicious listing
If something looks wrong, tell us. Reports are read by our moderation team and are treated as a priority.
The quickest route is the Report button on the listing itself, which sends us the listing details automatically. If you email instead, please include:
- The web address of the listing or the profile
- What made you suspicious
- Copies of any messages you exchanged
- Whether money has already changed hands
Expected response time: within 24 hours on business days. Reports involving active financial loss are reviewed as a matter of urgency.
If you think you have been defrauded
- Stop all payments immediately and contact your bank or payment provider — some transfers can be recalled if you act quickly.
- Report it to your local law enforcement authority. We are not able to recover funds or to act as an investigating authority.
- Keep the evidence — messages, screenshots, transfer receipts and contact details.
- Tell us, so we can remove the listing, act on the account, and warn others.
Remember: FAFO never holds funds, never operates an escrow or shipping service, and never asks for a payment or a one-time code. Any message claiming otherwise is fraudulent, whatever it appears to be.
Privacy requests
For anything concerning your personal data and your rights under data protection law.
Typical requests:
- Access to a copy of your personal data
- Correction of inaccurate or incomplete data
- Deletion of your Account and data — see our Delete My Account page
- Restriction of, or objection to, processing
- Data portability
- Withdrawing consent
- Questions about our Privacy Policy
Expected response time: acknowledgement within 5 business days, and a substantive response within one month, as required by the GDPR. Where a request is complex we may extend this by up to two further months and will explain why within the first month.
We may ask you to verify your identity before we act, so that we never disclose your data to someone else.
Legal notices
For formal legal correspondence, intellectual property complaints, and requests from public authorities.
Please mark intellectual property complaints clearly and include a description of the material, where it appears on the Platform, and the basis of your rights.
Company details
FAFO
Registered name: [COMPANY_LEGAL_NAME]
Registration number: [REGISTRATION_NUMBER]
Registered address: [REGISTERED_ADDRESS]
VAT / tax identification: [VAT_NUMBER]
Website: fafo-trust.com
Response times at a glance
| Contact | Purpose | Response time |
|---|---|---|
| support@fafo-trust.com | Account and listing help | 1–2 business days |
| legal@fafo-trust.com | Business, press, partnerships | 2–3 business days |
| legal@fafo-trust.com | Fraud and abuse reports | Within 24 hours (business days) |
| privacy@fafo-trust.com | Data protection requests | Acknowledged in 5 business days; resolved within one month |
Response times are targets rather than guarantees, and may be longer during public holidays or periods of unusually high demand. We will always tell you if something is taking longer than expected.